HEE-SW Faculty Development Webinar: Managing Difficult Conversations
Category: Master Class - Other
Date: November 4th 2021 9:00am until 4:30pm
Location: Zoom
HEE-SW Faculty Development Webinar: Managing Difficult Conversations
for HoS & DME's
Delivered over Zoom – please ensure you have the latest version installed on your desktop or smartphone!
Cohort 1: Thursday 4th & Friday 5th November 2021
Time: 09:00 - 16:30
Provider: Ann Terry & Alistair Duns
About the course:
●Understand what makes a conversation difficult and be able to prepare for it
● Recognise the importance of stress management before and during the interaction
● Identify the key components of a psychologically safe environment
● Utilise the skills of communication and listening to generate positive outcomes
● Describe strategies for handling difficult conversations