Events

Enhanced Communication Skills for Challenging Situations

Maxcourse ID: DT098

This workshop provides an opportunity to become better equipped to manage challenging situations and conflict at work.

Content

This 1/2 day workshop will provide delegates with the tools to better equip themselves to manage challenging situations and conflicts at work by:

• Communicate more effectively in challenging situations at work e.g. responding to conflict, giving constructive feedback, breaking bad news, handling a complaint or error etc.

• Develop your leadership skills through reflecting on complex scenarios, learning useful tools and phrases and putting these into practice.

• Demonstrate increased self-awareness and understanding, from learning and feedback received, which will enable you to communicate with greater clarity and assertiveness.

Who should attend

This course has been designed for doctors in training looking to enhance their skills of communication when dealing with challenging situations and conflicts. Delegates will leave with the knowledge required to manage challenging situations and conflicts at work.

Booking for these courses will be taken on MaxCourse, our online booking system.

Information about how to use MaxCourse can be found on our website.

Please email FacultyDevelopment.SW@hee.nhs.uk with any questions, before and on the day.